Refund policy

Refund and Return Policy

[Please Contact Us Before Returning Any Item] Because our products are delicate dried flower works shipped internationally, returned items are often damaged during transit and cannot be resold. Please do not send any item back without contacting us first.

[No Unauthorized Returns for Change of Mind] We generally do not accept unauthorized returns for reasons such as “I changed my mind,” “I no longer need it,” or “it looks different from what I imagined,” unless required by applicable consumer protection laws.

[Natural Materials and Artistic Differences] Our products are made with natural dried flowers. Slight differences in color, shape, size, petal curl, natural fading, small chips, or irregularities may occur. These are part of the character of natural dried flowers and, for some collections, part of the intended Wabi-Sabi design. They are not considered defects.

[If You Are Not Satisfied With Your Order] If you are not satisfied with your order after receiving it, please contact us at doraifurawa.shop@gmail.com within 48 hours of delivery. Please include your order number and clear photos or video of the item and packaging.

Because dried flower works are fragile and usually cannot be returned in resalable condition, we may ask you not to return the item. Instead, we may request reasonable proof that the item cannot be used or resold, such as photos, video, or proof of disposal, before approving a refund.

After review, we may offer one of the following solutions:

  • a full refund

  • a replacement work, where available

  • another reasonable solution agreed with you

[Damage During Delivery] If your order arrives with significant damage caused during delivery, such as a broken stem, crushed frame, shattered glass, or severe deformation that was not part of the intended design, please contact us within 48 hours of delivery at doraifurawa.shop@gmail.com.

Please attach clear photos or video of:

  • the damaged item

  • the outer shipping box

  • the inner packaging materials

  • the shipping label, if available

After confirmation, we will arrange either a full refund or a replacement work, depending on availability.

[Customs, Biosecurity, or Import Refusal] Our products are shipped internationally and may be subject to customs, biosecurity, or import inspections in the destination country or region. If a package is refused entry, returned, destroyed, or otherwise not delivered due to customs or biosecurity inspection, please contact us with any notice or tracking information you have received.

Once we can reasonably confirm that the order could not be delivered due to customs, biosecurity, or import refusal, we will arrange a full refund or another reasonable solution. Please note that import rules vary by country or region, and some destinations may apply stricter rules to dried or preserved plant materials.

[Refund Timing] Approved refunds will be processed to the original payment method. The time required for the refund to appear may vary depending on your payment provider or card issuer.

[Your Legal Rights] Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws. If the law in your country or region gives you stronger rights, those rights will apply.