Refund policy

Refund and Return Policy

[Contact Us Before Returning Anything] Our delicate dried flower works are protected by moisture-resistant packaging and shipped internationally. After opening, humidity, handling, and repacking can affect their condition, and return shipping can cause further damage. An item that has reached the customer may therefore be unsuitable for resale. Please contact us before sending anything back.

[Change-of-Mind Returns] We generally do not accept returns, exchanges, or refunds for reasons such as a change of mind, ordering by mistake, no longer needing the item, or finding that it looks different from what you imagined. In particular, we generally do not accept change-of-mind returns after the product or its packaging has been opened. Any rights granted by applicable consumer protection law still apply.

[Natural Materials and Individual Differences] Our works use natural dried flowers. Color, shape, size, curled petals, natural fading, minor chips, and other differences can occur. These are characteristics of natural materials and, for some works, part of the intended Wabi-Sabi design; they are not by themselves defects.

[Damaged, Defective, or Incorrect Items] If an item arrives damaged, defective, or different from what you ordered, please email doraifurawa.shop@gmail.com as soon as possible, ideally within 48 hours of delivery. Include your order number and clear photos or video showing the item, outer box, and inner packaging. If possible, also show the shipping label. Please keep the item in its original condition while we review the issue.

[Returns] Dried flower works are very delicate, and return shipping may destroy their value. We may therefore resolve an approved issue without asking you to return the item. To assess a refund or replacement, we may request reasonable photos, video, or other evidence of the item's condition and inability to be used or resold. We cannot accept items returned without prior authorization.

[Full Refund Without Return] If we review an individual case and agree with you to provide a full refund without a return, we may generally ask you, only after our instructions, to make the item unusable and provide a photo showing its condition. Do not damage or dispose of the item before we review your request; first send photos of the item and packaging as received. If the item never reaches you because of customs, biosecurity, or import refusal, no photo of a damaged or disposed item is required. This process does not limit any return, refund, or other right you have under applicable law.

If we ask you to return an item in an approved case of damage, defect, or incorrect delivery, we will cover the return shipping cost. Because we generally do not accept change-of-mind returns, change-of-mind return shipping settings do not normally apply.

[Available Remedies] After review, we may provide a full refund, send a replacement where stock or production allows, or agree with you on another reasonable solution.

[Exchanges] We do not generally offer exchanges for a change of mind. A replacement may be offered to resolve an approved damage, defect, or incorrect-delivery claim.

[Handling and Restocking Fees] We do not charge a handling or restocking fee for approved damage, defect, or incorrect-delivery claims.

[Refund Processing] Approved refunds are generally sent to the original payment method. After we process a refund, it usually appears within 5–10 business days; the actual timing depends on your payment provider or card issuer.

[Customs, Biosecurity, or Import Refusal] International shipments may be inspected by customs, biosecurity, or import authorities in the destination country or region. If a parcel is refused entry, returned, destroyed, or otherwise cannot be delivered because of customs, biosecurity, or import restrictions, please contact us with any tracking information or notice you have received.

Once we can reasonably confirm that the item could not be delivered for one of these reasons, we will refund the full amount you paid to our store for that order, generally to the original payment method. Import requirements for dried or preserved plant materials vary by destination.

[Your Legal Rights] Nothing in this policy limits rights you have under applicable consumer protection laws or other mandatory laws. If the law in your country or region provides stronger protection, those rights take priority.